Available Positions

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  • Department: Front of House
  • report to: Front of House Manager
  • working hours: Branch Determined
  • Region: Western Cape
  • purpose: Effectively & efficiently perform all front of house functions
KEY RESPONSIBILITIES
Responsible for but not limited to the following broad job functions:
  • Greet Customers, Direct Visitors and Manage incoming Calls
  • Keep reception area neat and clean at all times
  • Assist with client requests and inquiries
  • Client Communication (quotes, job status etc)
  • Printing and Processing Invoices
  • Receive Payments (Cash & Credit Card)
  • Selling Company Products
  • Stock Taking & Stock Management
QUALIFICATIONS AND EXPERIENCE
  • Matric (Grade 12) – Essential
  • Administrative Experience - Preferable
  • Retail Experience – Preferable
  • PC Literate(Excel, i-Tunes, Emails etc)– Preferable
  • Apple Experience – Beneficial

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  • Department: Back of House
  • report to: CEO
  • working hours: Monday to Friday 09:00 – 17:00
  • Region: Western Cape
  • purpose:
KEY RESPONSIBILITIES & DUTIES Responsible for but not limited to the following duties:
  • Sales and new business development
  • Set Up client meetings
  • Present product
  • Promote the business and all its products
  • Send off quotes
  • Update and save all data on a daily basis
  • Create client list and update on weekly basis
  • Onsite training of staff
  • Sales handover to account manager once contract and warranty are signed (submit invoice, pop, copy of warranty card, copy of sales contract, photo, client contact form)
  • Submit status report before 15:00 every Friday
  • Assist with other weFix related tasks as required
  • Attend monthly meetings
  • Sell Product
  • Build a solid network of clients
  • Coming up with new initiatives and ideas to increase sales/turnover
SKILLS & EDUCATION
  • Matric
  • 2+ years’ experience in sales
  • Previous new business experience
  • Excellent proficiency in English
  • Excellent PC Literacy

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  • Department: CDC
  • report to: Operations Manager
  • working hours: Branch Determined
  • Region: Western Cape
  • purpose: To ensure that all stock is taken care of and CDC run in smooth and effective manner
KEY RESPONSIBILITIES Responsible for but not limited to the following broad job functions: Incoming Stock:
  • Ordering and liaising with suppliers
  • Arranging Couriers
  • Tracking and tracing of Shipments
  • Receiving of Stock/Parts
  • Capturing Stock on System
  • Labelling and packaging of stock
  • Stock level management
  • Stock taking
  • Faulty stock Management
  • General administration
Outgoing Stock:
  • Dispatch of stock to branches
  • Invoicing branches for stock
  • Inventorying of stock on system
  • Inter branch exchanges
  • Faulty Stock management
QUALIFICATIONS AND EXPERIENCE
  • Matric (Grade 12) – Essential
  • Administrative Experience - Preferable
  • PC Literate(Excel, i-Tunes, Emails etc)– Preferable

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  • Department: Back of House
  • report to: Business Manager
  • working hours: Branch Determined
  • Region: Western Cape
  • purpose: The purpose of this role is to ensure excellent customer service through efficient people management, merchandising, stock management, administration and financial management; thereby driving sales and maximising profitability
KEY RESPONSIBILITIES & DUTIES Responsible for but not limited to the following broad job functions
  • Answering priority emails
  • Cash flow management
  • New business development
  • General maintenance of store
  • Training of staff: Technicians and Customer Service Specialists
  • Hosting staff meetings
  • Client Satisfaction & Problem Solving
  • Staying up to date with new software, fixes and making sure all staff are informed
  • Assisting HR Manager with recruitment and interviews
  • Stock Ordering and Management
  • Procurement of Technician Tools
  • Accessory Control: Ordering etc
  • Weekly feedback calls to clients (clients rate the service and systems are then improved accordingly)
  • Making sure that technicians keep clients up to date.
  • Creating systems that promote efficiency eg. spreadsheets on google drive for inter-branch transfers or urgent stock needed (each technician completes his own list and the completed list is forwarded to stock controller)
  • Overseeing the general running of the store and staff efficiency
  • Initiating changes to improve operation of the business
  • Manage KPA and KPI’s assigned by Managers
SKILLS & EDUCATION
  • 3-5 years people management experience in a retail environment (retail management diploma beneficial)
  • Proven knowledge of modern management techniques and best practices
  • Ability to meet targets and production goals
  • Familiarity with Apple Products - Advantageous
  • Excellent organisational skills
  • Results and customer focused
  • Leadership skills
  • Must have excellent computer literacy skills

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  • Department: Back of House
  • report to: Branch Manager
  • working hours: Branch Determined
  • Region: Western Cape
  • purpose: The purpose of this role is to provide support to all technicians and ensure the efficient running of the workshop
KEY RESPONSIBILITIES & DUTIES Responsible for but not limited to the following duties
  • Planning and Supervise workshop activities
  • Operation and policies procedures to technicians apply
  • Ensure safety in workshop at all times
  • Daily inquires with customers and emails
  • Train and keep technicians up to date with products
  • Training on device's and repair hints and guides
  • Ensure production and turnaround time is efficient and speedily done
  • Check that technicians book the stock out correctly and manage breakage
  • Technicians must get a assigned task to do in workshop
  • Team work and communication in workshop
  • Ordering of workshop equipment and tools
  • Help technicians with Advance Repairs and problem solving
  • Minimize back log of device's
  SKILLS & EDUCATION
  • Matric
  • 2+ years of experience assembling /disassembling, testing, trouble shooting and repairing electronics
  • National N-diploma: Electrical Engineering (Includes N4 – N6 Certificates) - Advantageous
  • Cellular or small electronics Repair Experience
  • Apple Experience Advantageous
  • Soldering, reflow, BGA experience Preferable
  • Level 4 Technician

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  • Department: CDC
  • report to: Distribution Manager
  • working hours: 8-5
  • Region: Western Cape
  • purpose: The role of a receiving clerk is to ensure products are received, inspected and recorded accurately. They will be responsible for unloading packages and checking their contents to ensure they match the orders. The goal of a receiving clerk is to ensure stock received are in the correct packages and stocked appropriately.

KEY RESPONSIBILITIES & DUTIES:

Responsible for but not limited to the following broad job functions:

  • Receive incoming shipments and compare items to orders provided by supervisor
  • Count items to ensure that the correct number have been received
  • Determine storage areas for incoming shipments and allocate appropriate space within the warehouse
  • Assist in physically moving incoming items to designated storage areas and supervise storage activities
  • Look through orders to determine order picking activities and pick orders according to the specific instructions provided.
  • Determine if all necessary documentation has been received and filed
  • Follows all policies and procedures regarding receiving of merchandise and invoice processing

REQUIREMENTS FOR THE ROLE:

  • High organizational skills and ability to manage a number of tasks at the same time.
  • Strong communication and analytical skills.
  • Strong administrative or proven experience as receiving clerk or similar position
  • Working knowledge of computer programs for entering data and strong use of excel.
  • Basic math and recording abilities
  • Great communication and interpersonal abilities
  • Keen eye for detail
  • Must be detail oriented.
  • Must be service oriented
  • Must have extreme urgency to deliver exceptional work

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  • Department: CDC
  • report to: Chief Operating Officer
  • working hours: 8-5
  • Region: Western Cape
  • purpose: To lead all areas of the delivery of the Distribution Centers Operation, to ensure product intake and dispatch runs smoothly meeting cost, service and speed requirements. A broad role with specific responsibility for monitoring and analysing current operations within the DC whilst researching new technology and methods that will drive further efficiencies.

KEY RESPONSIBILITIES & DUTIES

Responsible for but not limited to the following broad functions:

  • Leadership of all areas of Distribution Operations.
  • Manage and lead excellent productivity standards throughout the DC environments.
  • Manage quality assurance for all goods heading to the customer and stores.
  • Aid in the reviewing of budgets, tracking and managing controllable and flexible costs in the DC
  • Lead management of team, DC Admin, and all staff to meet culture and operational needs.
  • Drive labour Productivity through analysis, reporting, motivation and process efficiency.
  • Setup layout and ensure efficient space utilization.
  • Planning and executing the day to day operational activities ensuring that picks, packs, and despatches for customer and distribution (branch) orders are managed effectively.
  • Manage all stock rotation and stock counts
  • Manage the DC and QC department and ensuring business objectives are met.
  • Manage warranty claims, supply and infrastructure for reporting, claiming and supply chain logistics with OEM brands.
  • Collaborate with OPS managers in areas of risk management, stock security, stock controls and inventory management.

JOB REQUIREMENTS

  • Excellent written & oral communication skills
  • Excellent interpersonal skills to effectively interact with various internal and external customers/ vendors
  • The ability to multi-task
  • The ability to organize efficiently and effectively
  • The ability to exercise logical and sound judgment
  • The ability to work independently
  • Excellent knowledge of MS Office Suite (MS Excel, Project, Word, PowerPoint, Outlook)
  • Excellent project management skills
  • Excellent decision-making and problem-solving skills

QUALIFICATIONS AND CORE-COMPETENCIES

  • Minimum of 10 Years extensive experience in a leading distribution management role and demonstrating a hands-on approach
  • Minimum of 10 Years experience in warehouse setup and design (product slotting, pick path optimization, engineering standards) 
  • Minimum of 10 Years Experience in people Management
  • Extensive knowledge of ERP and Distribution Management Systems                   
  • Experience with customer and vendor engagement
  • Minimum of 10 Years Extensive experience within Operations/Distribution Management.
  • Desirable – Degree/Theoretical Understanding of the business area

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  • Department: Operations
  • report to:
  • working hours: 9am-5pm
  • Region: Western Cape
  • purpose: Providing support to the Franchise and Operations manager with all operational activity and administration affecting the retail business.

weFix is currently seeking a motivated individual to act as the key liaison and communication link between our stores and Head Office.

KEY RESPONSIBILITIES & DUTIES:

Responsible for but not limited to the following duties:

  • Support in coordinating and collating communication to and from retail and HO departments.
  • Receive and check through expenses from Retail Field team.
  • Collate information from branches i.e banking, stock take information etc
  • Assist with new branch openings.
  • Deal promptly with queries/requests from branches and Area Managers.
  • Support team and the business in successfully delivering retail projects.
  • Answer and manage customer service call.
  • Monitor operating costs, budgets, and resources
  • Secure adherence to company’s policies and guidelines

Requirements

  • Proven experience in a retail environment.
  • Familiar with financial and customer service principles and practices
  • Knowledge of data analysis procedures
  • Proficient user of MS Office
  • Leadership and organizational abilities
  • Analytical mind with good math skills
  • Interpersonal and communication skills
  • Problem-solving
  • BA/Diploma in business administration, retail management or relevant field

Job Type: Full-time

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  • Department: Software
  • report to:
  • working hours: Flexible
  • Region: Western Cape
  • purpose: Build greenfield warehousing and inventory management software in Python and Clojure

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