Shipping & Returns

 

Preparing your products for a return

To ensure your request is processed as quickly as possible you are responsible for the following when returning your products;

  • Package your products safely and securely for protection during transit;
  • Clearly mark your return with “attention online order” on the outside of the parcel; and include all accessories and parts that were sold with the product, including receipt of purchase.
  • Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.

 

Unwanted products

  • You can return an unwanted product to us provided:
  • It is undamaged and unused, with the original lables and sticks still attached;
  • It is in the original packaging, which must ne undamaged and in its original condition with seals still intact
  • It is not missing any accessories or parts;

You log a return within 90 days of delivery to you or collection by you of the unwanted product. After 90 days you can only return a product if it is defective.

 

Changed your mind?

Where you have changed your mind and would like a credit or refund for a product, you can return it provided the product is not:

  • a product which has been personalized for you or made to your specifications.
  • Sale item

Once we have inspected the product and validated your return we will credit or refund you with the purchase price of the product within 10 days of the return.

 

Not what you ordered?

If we accidently deliver the wrong product to you, or if the product is not as described on the Website, please notify us and we will collect the product from you at no charge. If the product is missing any accessories or parts, you will need to follow the process set out in section 2 below. Once we have inspected the product and validated your return, we will at your choice deliver the correct item to you as soon as possible (if the correct product is available); or credit/refund you with the purchase price of the product within 10 days of the return.

 

Products damaged on delivery

Should a product be damaged or missing any parts or accessories at the time of delivery/ collection, please notify us within 7 days of such delivery/ collection by logging a return online via email to online@wefix.co.za. Photgraphs of the damaged parcel will also need to be sent via email when logging the return.

We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair/ replace the product as soon as possible (if such repair is possible/we have the same product in stock to use as a replacement) or credit/refund you with the purchase price of the product.

 

Defective products

We do our best to ensure that the products we deliver to you are of a high quality, and in good working order and without defects.

What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.

The following will NOT be regarded as defects and will not entitle you to a return under this section 3:

  • faults resulting from normal wear and tear;
  • damage arising from negligence, user abuse or incorrect usage of the product;
  • damage arising from electrical surges or sea corrosion;
  • damage arising from a failure to adequately care for the product;
  • damage arising from unauthorized alterations to the product;
  • where the specifications of a product, although accurately described on Website and generally fit for its intended purpose, do not suit you and signs of handling and/or repacking;
  • wood is regarded as a natural product therefore grain texture could differ from cover to cover.

 

Standard Warranty

If you have received a product which turns out to be defective or otherwise of poor quality,  please notify us as soon as reasonably possible after you become aware of the defect or poor quality, but in any event within 3 months after delivery/collection of the product (except in the case of an extended supplier warranty which us set out below).

You can do so by logging a return online via email to  online@wefix.co.za , and we will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair/replace the product (if such a repair is possible/ we have the same product in stock to use as a replacement) or refund you with the purchase price of the product (or refund you if that is your preference). If the repair/ replacement takes longer than 21 days, we will get in touch with you to see if you would rather receive a credit/ refund.

Where there is no extended supplier warranty period, unfortunately we cannot facilitate returns that fall outside of the 3 month period.

 

Extended Supplier Warranty (stipulated on product page)

A product may have a supplier warranty that extends beyond the 3 month Standard Warranty. If such a product turns out to be defective more than 3 months after delivery/ collection, please contact the supplier directly as soon as reasonably possible after you become aware of the defect, but in any event within the extended supplier warranty period after delivery / collection of the product.

Please not that any extended supplier warranty is subject to whatever terms and conditions the supplier or manufacturer may impose. These are usually stated in a brochure or leaflet inside or on the product packaging. It is your responsibility to make yourself aware of any such terms and conditions.

It is also important to note that it will be in the supplier or manufacturer’s discretion what remedy it can offer you. weFix is under no obligation to provide you with a credit, repair/ replacement, as your remedy lies with the supplier or manufacturer.

 

Gift Vouchers and Discounts

There are two types of Coupons: a Coupon with a fixed amount of a discount, e.g. R100 off (“Fixed Coupon”), and a Coupon with a percentage discount, e.g. 10% off (“Percentage Coupon”).

Where you have used a Fixed Coupon to pay for an order, and you or weFix later cancels your order (or part thereof) prior to delivery of the relevant product(s), or you log a return of one or more products for a credit in accordance with the Returns Policy, the value of the Fixed Coupon will be deducted off the purchase price of the cancelled or returned product(s) (as applicable), and we will credit  or refund you for the balance, if any. We will also provide you with a replacement Fixed Coupon of the same value as the original Fixed Coupon used. weFix may in its sole discretion impose restrictions on the use of the replacement Fixed Coupon.  For any subsequent cancellations or returns arising out of the same order, we will credit or refund you  as normal with the value of the returned product.

Where you have used a Percentage Coupon  to pay for an order, and you or weFix later cancels your order (or part thereof) prior to delivery of the relevant product(s), or you log a return of one or more products for a credit in accordance with the Returns Policy, the value of the discount received using the Percentage Coupon will be deducted off the purchase price of the cancelled or returned product(s) (as applicable), and we will credit or refund you for the balance, if any. We will also provide you with a replacement Fixed Coupon of the same value as the discount received using the original Percentage Coupon. weFix may in its sole discretion impose restrictions on the use of the replacement Fixed Coupon. For any subsequent cancellations or returns arising out of the same order, we will credit or refund you as normal with the value of the returned product.

Wherever you have used a Gift Voucher to purchase a product that you later return for a refund in accordance with the Policy, we cannot refund you in cash for that portion of the purchase price which you paid using the Gift Voucher, but we will issue you with a credit.

Vouchers/Gift Cards CANNOT be exchanged for cash.