We've brought a convenient collect & deliver service to our offering, where we will collect your device,
book it in at your nearest weFix store and once repaired, return it straight back to you. All at the click of a button.
Collect & Deliver
Convenience at the click of a button
How it works
Insurance
All of our devices are insured so that you can rest assure your device is in safe hands.
Complete your order
Once you have added the collect & deliver product to your basket, head over to checkout and complete your order.
An agent will contact you
Our customer service agents will contact you to arrange collection of your device at a convenient time to you.
Collection
Your device will be collected. Please ensure your Find My iPhone is switched off and that you wrap your device in bubble wrap and seal it in a cardboard box.
Book in and status updates
You will receive a book in confirmation once your device arrives at a weFix store. You will receive status updates on your repair via email or SMS depending on your preferred method of communication.
Repair payment
Once your device repair is complete, you will receive a payment link in your awaiting collection email. This is a secure, payfast link that allows us to process your payment immediately via credit card or online EFT. Should you wish to pay via EFT manually, please use your job number as a reference and send your POP to hello@wefix.co.za
Delivery of your device
Once payment is made, a Staff member will contact you to arrange a convenient time for the delivery of your repaired device.
Book your Collect & Deliver
Please note: There is no courier fee for the GreenFriday Collect & Deliver Service
Please note that due to courier backlog, overnight delivery can take 2-3 days depending on your location.
This means that your repair can take up to 10 days depending on part availability.
The Collect & Deliver is a courier service only and does not include any repair, part or labour fees. In the event your device is deemed BER there is an assessment fee that will need to be paid to return your device to you.
In the small chance your device is needing a rework or a second repair, you will need to purchase another Collect & Deliver service if you are not able to bring your device in-store.
Due to supply restrictions and shortages, our customer service agents will be happy to advise if we are able to repair your device before purchasing a collect & deliver service.
Please email hello@wefix.co.za with your contact details, make and model and issue you are experiencing with your device and we will contact you as soon as we are able to assist you with your repair.
Questions?
Contact us on hello@wefix.co.za for any queries or questions you may have :)