Once your weCare plan is activated you will receive an activation email with your policy document and a link to create your login details for the weCare portal.

To make a claim, you would log into your weCare plan.

Click on "My policy", scroll down until you see "Log a claim".

Click on this and fill out the details of your claim.

You would then take in your device to your nearest weFix store for an assessment.

Once approved your screen replacement will be completed and you will be notified when your device is ready for collection.

You may cancel your weCare protection plan at any time and with immediate effect. If you do, we will refund the relevant portion of your premium, less an administrative cost of R150, provided that no valid claim has been submitted for that period. The relevant portion of your premium will be refunded on a Pro-Rata basis. This means if you are 7 months into your plan, you will be refunded the monthly pro rata portion of the annual premium for 5 months less R150 for administration costs.

To cancel your plan:

1. Log into your weCare portal and click on "My policy".

2. You would then click on cancel policy and complete the details.

3. This will go for review and your refund will be processed.

Alternatively contact wecare@wefix.co.za for assistance.

You can transfer your weCare plan onto a new device within the 12 month period of the plan.

To do this, you would need to take your device to your nearest weFix store for an assessment. They will then verify the device condition and IMEI for the plan.

Your weCare plan will then be transferred to the new device.

Please note that if your new device falls within a different tier of the weCare plan you would need to pay in the difference to ensure it is covered.

IE: You've purchased a weCare plan 1 for an iPhone 8 at R499.00

You are wanting to transfer the plan to your new iPhone X which falls into the weCare plan 2 at R999.00.

You would need to pay in the difference of R500.00

No, the weCare plan only covers one screen replacment. Battery performance or replacements are not included.

No, the weCare plan only covers one screen replacment. Backcover damage or replacements are not included.

Should your backcover be damaged to the extend where a new screen cannot be fitted correctly, a backcover replacement will be quoted to you.

Should you not choose to replace the backcover, you can request a refund of your weCare plan. See refunds above.

No, the weCare plan only covers one screen replacment. No other repair for damage to your device is included.

You can request a refund for your plan if not used but please refer to refunds above.

This will be done on a pro rata basis with an administrative fee of R150.00.

You would be able to purchase a new weCare plan for your device.

Please ensure you read the full terms and conditions of the weCare plan.

By purchasing the plan, you acknowledge that you have read and understood all terms and conditions related to the plan.

To view the full terms and conditions, please click here.

Your claim would only be rejected if you are in violation of the weCare terms and conditions.

To view these, please click here.

If your claim is rejected you would be able to request a refund.

Please refer to refunds above.

Please note your plan would be refunded on a pro rata basis less an administrative cost of R150.00.

We are in development of launching our weCare plan purchases in-store.

Please stay tuned.

Please contact wecare@wefix.co.za for assistance with obtaining your new password.