You've got Questions, we've got answers
How does your weSwitch trade-in programme work?
We’ve made it as easy as 1-2-3
1. Assess it: Know your worth
Just answer a few questions about your device, either via our online portal or download our free trade-in app.
Our app will run an assessment on your device and give you a more accurate valuation.
We’ll provide an estimated trade-in quote that you’ll be able to accept or reject at the end.
When accepted, you’ll be guided to complete the trade-in with your personal details and preferred banking details for payment.
2. Prep it & Send it: Time for your device to hit the road
A courier will be dispatched to collect your device at no charge to you.
You will receive a shipping label with your email confirmation.
Please print this out and hand it to the courier. If you are unable to print, the courier will bring a waybill for you to complete.
Please remember to use your transaction iD (in your email) as a reference on the waybill.
Remember to follow the steps on how to prep your device for Trade-In which are available below and in your email confirmation.
Once received at our assessment facility, our techs will complete an inspection on your device and verify its condition.
Please note: there are certain locations that are excluded form our free collection.
Should you reside in one of these areas and cannot find your location, please contact us on firstname.lastname@example.org
3. Spend it: Make that Moolah
If everything checks out, we’ll pay you via EFT.
If the condition doesn’t match what you described, we’ll send you a new trade-in value via email.
Life’s all about choices and you’ll have the option to either accept or reject the revised offer.
If rejected, we’ll send your device back to you at no charge.
No matter what, we won't leave you hanging. We’ll send you email updates about the progress of your trade-in, so you’ll know what’s happening at every step.
Why should I use weSwitch by weFix?
1.We pay the most for tech & we pay Cash, not just store credit.
2. We don't blow up our buying price, only to change it later. If your assessment is honest, our price is too.
3. Its convenient & fast -Turn your old phone into moolah from the comfort of your couch.
4. We are trusted industry experts. We've been around for a while and we're not going anywhere either. As SA's trusted industry experts for over 15 years, with over 1 million happy customers, we have been the go to choice for South Africans when it comes to their smart devices.
5. It's sustainable. We believe one of the best things we can do for the planet is to keep our stuff in use for longer. By selling your old device, you get more than just a quick buck. You're harnessing the power of the circular economy and that's super cool.
6. Free Collection. We'll collect your device for Mahala. If you reject your quote, we'll return it for free too.
*Please refer to our T&C's as this excludes certain locations.
7. It's secure. All data is removed by state of the art technology.
8. Your device is broken? No problem! We buy broken devices too!
How do I find the IMEI on my device
Tech Tip 101: Press *#06# on your device's dial pad to get the IMEI number.
How do I prepare my device for trade-in?
1. Back up your data - Your device will undergo a factory reset during the assessment and all of your data will be wiped
- this is an essential security measure to protect your data.
2. Undress your tech: Remove your sim card, cover and any accessories you want to keep.
3. Sign out of FMiP (Find my iPhone) or Google activation - We will not be able to purchase your device with this still activated.
For more information on how to sign out of FMiP visit: https://support.apple.com/en-us/HT201441
4. Wrap it up: Package your device securely and ensure you wrap it in bubble wrap & seal it in a cardboard box. The original box will give your device the best protection.
How long does the trade-in process take?
Generally, it takes about 5 working days from the time the device arrives at our grading facility to when you receive payment.
The sooner you send us your device, the sooner we can verify its condition and process your payment. Time is money.
What do I need to send in with my device?
Your device is good enough for us, we don't require any additional accessories or packaging from you.
Cosmetic Condition Explained
Like new: Like new or "near mint" condition.
Your device has no scratches, blemishes or dents on the back or corners of the housing.
Light wear & tear: There may be some light scratches that do not catch a fingernail or tool but no chips or cracks on the display or housing (back cover and casing)
More aggressive wear & tear: Your device has deep scratches, dents or chips on the display or housing (back cover and casing)
No one will mistake it for a new iPhone.
Heavy cosmetic damage – If your device has excessive damage such as deep scratches, cracks and or dents on multiple surface areas or the glass is shattered with bits missing.
Will you accept my device if it's stolen or counterfeit?
We're not about that life. If your device is discovered to be stolen or a counterfeit, no payments will be processed or paid out. The device can be sent back to you at your own cost. Should we not receive payment for the courier collection of your device or should you not collect your device within 7 days, we will send the device for e-waste.
Can I send in more than one device?
You will need to place a separate order for each device you are wanting to sell.
Do you pay anything extra for additional batteries, cases or covers?
We won't pay anything extra for additional batteries, or any accessories. If you're not sure what to do with these, send them through so that we can safely dispose of them for you via our e-waste channels.
Do you purchase iCloud / Google locked devices?
The iCloud / Google activation lock is used to stop anyone from using or activating a device that’s been lost or stolen. We therefore will not purchase iCloud / Google locked devices unless they can be unlocked by the account holder.
If they cannot be unlocked, we can only offer to recycle them through our e-waste channels and keep them out of the landfills.
If you are unsure on how to unlock your phone from iCloud please visit this link https://support.apple.com/en-us/HT201441
My device is not listed on your website
We currently only offer Trade-In on Apple iPhone, certain iPads and certain Samsung Galaxy Models. Stay tuned as we will be releasing additional models and brands.
If you have a newly released phone we may have not added your device to our website yet, feel free to send us an email on email@example.com and we can look into adding it.
Older devices no longer have value in the second-hand device market, if your old device is not listed on our website we are no longer buying it. It is best to recycle these to avoid them damaging the planet..
I cant find my suburb when completing the customer INFORMATION
There are certain areas that do not qualify for our free collection due to surcharges implemented by our couriers. If you are not able to locate your suburb then unfortunately you may reside in one of these areas. To arrange the trade-in of your device, please contact firstname.lastname@example.org for a quotation on the collection.
What are your Trade-in Terms & Conditions?
Knowledge is power.
Please ensure you read through our terms & conditions before completing a Trade-In with us.
Should you have any questions or need clarity on any of the points, don't hesitate to contact us on email@example.com.
Your Trade-In Order
How do I check the status of my apparatus?
After your first order with weFix, an account will be created automatically for you.
You're required to use your registered email address while logging in and verify it by entering the secret code that will be sent to your registered email.
Once logged in you will be able to see a list of orders you have placed with the current status of each order.
Click Here to track the collection or delivery of your device, using your unique waybill number.
Can I cancel a trade-in order?
If the courier hasn't yet collected your device, you can cancel your order by simply keeping your device and informing us of your cancelation request. Please send this through to firstname.lastname@example.org and include your order number as a reference.
If your device has already been collected by the courier, the trade-in cannot be canceled.
If you receive a revised trade-in value after the inspection of your device, you can then choose to reject it.
How do I pack my device in readiness for the courier?
Please package your device in bubble wrap or protective wrapping and then package it securely in a box to avoid any damage in transit. If you have the original box it came in, this is always best for protection
Please print the shipping label attached to your order confirmation email and hand it to the driver when they collect your package.
If you are not able to print, the courier will bring a waybill for you to complete.
Please ensure you use your Transaction ID as a reference on the waybill.
Things to remember:
- Backup your data - Your device will be wiped when we receive it.
- Remove your sim card
- Remove your memory card
- Restore device to factory settings and log out of your accounts
- Turn off Find My iPhone (FMIP) – How to turn it off?
- Remove any other PIN and pattern lock from your phone
How quickly should I send it to you?
Keep in mind that the estimated trade-in value is valid for 7 days, and we encourage you to send the device to us within this time frame to ensure that you receive the offered value.
How am I #MakingItBetter for the environment?
Cash is great but there's another green incentive in trading in your device. MJ said it best through his lyrics to ‘heal the world & make it a better place’ - and #MakeItBetter we must!
At weFix we strive to keep the chemicals contained in smart devices and out of the oceans, leaving a greener and more sustainable planet by fixing your used device & finding it a loving new home. If we can't fix it, we will at least dispose of it through the relevant & responsible e-waste channels. It really is Win-Win. You get cash for your old phones and help the environment!
So whether you want to up-cycle, recycle or just bank some extra bucks, we put the freedom in your hands, the power in your pocket and a more sustainable planet at your feet...