Pre-loved Device Terms & Conditions

The terms and conditions as stated below are held by our supplier and extended to any customer that purchases a pre-loved device from any weFix store in South Africa.

1. OBF (OUT OF BOX FAILURE) AND WARRANTY

1.1 OBF relates to an out of box failure which is the result of a mechanical or electrical manufacturing fault on the device, within a seven (7) working day period from the date of purchase. Should the device meet the OBF criteria, your device will be replaced. An OBF (Out of Box Failure) must be returned to weFix within 7 working days of purchase with the original tax invoice, its original packaging and all the accessories that accompanied the device. It will take a maximum of 14 working days for the OBF to be approved or rejected.

1.2 A warranty covers mechanical or electrical manufacturing faults on the device which occur within a twelve (12) month  period from the date of purchase. Should your device comply with the warranty terms & conditions set out by the supplier (weFix), your device will be repaired under warranty, by either the supplier (weFix).

1.3 Depending on the nature of the repair, a turn-around time of 7-14 working days will apply to all in-warranty repairs. If additional parts or spares are needed for the repair, the repair process could take up to 21 working days to complete.

1.4 The following is not covered by the warranty: Any form of physical damage on the device, this includes nicks, dents and scratches no matter how minor they may be. This is because internal damage may be caused by any form of impact. Liquid damage. Power surge (due to a power cut and the power coming back on).Black listing. Security code. Factory reset done by client (As there is a chance this could be done incorrectly). Any damage as a result of a repair done by a third party repair centre that is not weFix. Any unauthorized third party apps or jailbreak. Physically damaged accessories. Wear and tear. Accidents. Acts of God, lightning, water, fire, voltage fluctuations or any cause beyond the control of weFix or its supplier. Damage of the battery caused by overcharging. The serial number or IMEI number on the device has been removed, altered, deleted or made illegible. The IMEI number on the device does not match with the IMEI number on the invoice.

1.5 For both OBF and Warranty claims, you will need to present the original tax invoice and the device will be subject to an inspection which rules out any damage or abuse which would void the claim. The device must be returned in its original packaging with all accessories that accompanied the device.

1.6 Incomplete details supplied on the book-in form of an OBF or warranty repair could result in the request being declined and might cause unnecessary delays of which weFix cannot be held liable. Please ensure all your details are correct.

1.7 Pre-loved devices cannot be exchanged or refunded if there is any form of physical damage present.

1.8 Repair of replacement parts under the terms of this warranty does not provide the right to an extension or renewal of the warranty period.

1.9 This warranty is not transferable and is confined to the first purchaser of the product only.

In the event of repairs / replacement of any part/s of the unit, this warranty will thereafter continue and remain in force for the unexpired period of the warranty. Moreover, the time taken for repair / replacement and in transit whether under the warranty or otherwise shall not be excluded from the warranty period.

1.10 weFix and its supplier reserves the right to retain any part/s or component/s replaced at its discretion in the event of a defect noticed in the equipment during the warranty period.

Back up your data & turn off find my ipad/macbook

2.1 Your device may need to be restored to its original factory settings to complete the repair. Please back up your data so that it is not lost.

To enable us to restore your phone to its factory settings you will need to turn off your FIND MY IPHONE feature.

2.2 You will need to sign out of Find my iPhone for all warranty or OBF claims to take effect. If the device is DOA and cannot be switched on, you will need to use a different device to sign into icloud and disable Find my iPhone from there and send the store the confirmation email from Apple. If you are unsure of the deactivation process please ask your consultant to assist and to supply you with the process details.

2.3 No OBF Claims/ Warranty repairs will be entertained or undertaken if Find My iPhone remains active on the device.

3. RETURN OR REFUND

3.1 You may return any unopened and/or sealed Pre-loved device within 30 working days of purchase. We will give you a full refund or product exchange for any product of the same value if you present the original tax invoice and there is no evidence of physical or intentional damage caused to the device and its packaging. The IMEI on the device that is being returned must match the IMEI umber on the invoice.

3.2 If the device qualifies as OBF (out of box failure) or meets the in warranty criteria, the supplier (weFix) may at its discretion choose to repair the defect; or replace the defective part.

3.3 Please note that refunds are issued at the discretion of the supplier (weFix). Refunds may take up to 5 -10 working days from the date of acceptance from our supplier

LAY-BY TERMS AND CONDITIONS

1. The Merchant ("the Seller") and the Purchaser, (hereinafter referred to as “You”), hereby agree to the following terms and conditions with regard to the sale of the goods or services described in the Order information;

2. You agree (i) to buy the Goods on lay-by; (ii) to pay for the Goods by making a deposit, once off payments and regular installments until payment of the full purchase price, as set out in the Order Information; and (iii) that this agreement represents the entire agreement between You and the Seller;

3. You understand and agree that you will not become the owner of the Goods until you have paid the full purchase price for the Goods;

4. No interest or initiation fees will be charged on the lay-by;

5. You understand and agree that (i) the purchase price of the Goods includes tax at the current rate of tax; and (ii) if, at any time before you pay the full purchase price of the Goods, the tax rate is changed in relation to the supply of the Goods, the Seller will be entitled to recover the tax increase from you prior to release of the Goods;

6. You must pay the monthly installments on or before the due dates indicated by your Lay Up Payment Plan until the final payment date. All amounts must be paid on the Lay Up platform, as detailed in the Payment Plan;

7. The Seller shall not increase the purchase price payable by you; or recover from you any amount in addition to the purchase price of the Goods;

8. At the Seller’s discretion, certain merchandise may not qualify for purchase as Lay-by Goods or Services;

9. If you terminate the agreement prior to its expiry date, the Seller shall refund you all monies paid by you in terms hereof prior to the date of such termination and the refund will have termination/cancellation fee as (specified by the Lay Up platform, a 15% deposit) deducted from it.

10. If You fail to fulfill your obligation to pay the balance of the purchase price in full by not later than the final payment date stated in the Payment Plan (“the Expiry Date”), the Seller shall be entitled, after the Grace Period set on the Lay Up platform, to terminate this agreement and, in that event, the Seller shall refund all payments made by you with the cancellation fee deducted;

11. If your contact details or address change, You must notify Lay Up within seven (7) days of such change;

12. No failure or delay by a party to enforce or exercise a right in terms hereof will thereby be deemed to be a waiver or abandonment thereof;

13. The Seller shall be entitled at any time to assign its right, title and interest in, to and under this agreement to any other party. You shall not assign, or otherwise deal with any of your right, title and interest under this agreement nor agree to do any such thing without the prior written consent of the Seller, which the Seller may withhold at its absolute discretion;

14. Should the Seller be prevented from fulfilling any of its obligations to you as a result of any event of force majeure, then those obligations shall be deemed to have been suspended to the extent that and for as long as the Seller is so prevented from fulfilling them and your corresponding obligations shall be suspended to the corresponding event. In the event that such an event continues for more than 14 days after it has first occurred then the Seller shall be entitled (but not obliged) to terminate all of its rights and obligations in terms of or arising out of these terms by giving notice to you. An event outside the control of the seller shall mean any event or circumstance whatsoever which is not within the reasonable control of the Seller including, but not limited to, vis major, any act of God, strike, theft, riots, explosion, insurrection or other similar disorder, war (whether declared or not) or military operations, the downtime of any external telecommunications line, power failure, international restrictions, any requirement or any international authority, any requirement of any government or other competent local authority, any court order, export control or shortage or transport facilities;

15. You hereby consent that the Seller may institute any legal proceedings that have to do with this agreement on your account, in the Magistrate’s Court, being any Magistrate’s Court that has jurisdiction over this agreement. The Seller may, however, choose to institute action against you in any other court having jurisdiction;

16. In this agreement, personal information means any and all information that you give to us which is personal to you (for example: your name, identity number, phone number, etc.), which the Seller may store and process;

17. The Seller will keep your personal information only for as long as we need to or have to by law;

18.The Seller may from time to time contact you by post, by phone or in any other way about other products and services which the Seller consider may interest you unless you tell them that you would prefer not to receive such offers;

19. You agree and consent that the Seller may disclose your personal information to:

19.1 any person working for them;

19.2 any organisation which underwrites or supports any of our products which you hold;

19.3 any person to whom they transfer any of their rights or obligations under this agreement;

19.4 anyone you authorise them to give personal information to;

19.5 They may process your information to the extent permitted by law;

20. These terms and conditions may be amended from time to time, and in such a case the amended terms and conditions shall apply to you with immediate effect;

21. You must have the legally required capacity to enter into and be bound by these terms and conditions;

22. The Layby Agreement is regulated in South Africa by the applicable provisions of the Consumer Protection Act (68 of 2008).

23. You confirm that the terms and conditions, the meaning and consequences of this agreement have been presented and explained to you in a language that you understand. You also confirm that the risks relating to the agreement, as well as your rights and obligations, have also been explained to you;

23.The Seller may at any time amend or replace these terms and conditions and if they do so it does not mean a novation of the agreement or any transaction or indebtedness (meaning that a new agreement does not automatically come into place);

25. Laybys may be excluded from certain promotions, such as one-day deals, Black Friday and new store opening deals as well as specific offers where limited quantities apply. These will be noted in the promotion advertising communications. Please note, the item bought on layby is bought at the agreed price, and no correspondence will be entered into should that price change during the course of the layby agreement.