TERMS & CONDITIONS
The terms and conditions as stated below are held by our supplier and extended to any customer that purchases an i2 device from any weFix store in South Africa.
1. OBF (OUT OF BOX FAILURE) AND WARRANTY
1.1 OBF relates to an out of box failure which is the result of a mechanical or electrical manufacturing fault on the device, within a 7 working day period from the date of purchase. Should the device meet the OBF criteria, your device will be replaced. An OBF (Out of Box Failure) must be returned to weFix within 7 working days of purchase with the original tax invoice, its original packaging and all the accessories that accompanied the device. It will take a maximum of 14 working days for the OBF to be approved or rejected.
1.2 A warranty covers mechanical or electrical manufacturing faults on the device which occur within a three month period from the date of purchase. Should your device comply with the warranty terms & conditions set out by the supplier (weFix), your device will be repaired under warranty, by either the supplier (weFix).
1.3 Depending on the nature of the repair, a turn-around time of 7-14 working days will apply to all in-warranty repairs. If additional parts or spares are needed for the repair, the repair process could take up to 21 working days to complete.
1.4 The following is not covered by the warranty: Any form of physical damage on the device, this includes nicks, dents and scratches no matter how minor they may be. This is because internal damage may be caused by any form of impact. Liquid damage. Power surge (due to a power cut and the power coming back on).Black listing. Security code. Factory reset done by client (As there is a chance this could be done incorrectly). Any damage as a result of a repair done by a third party repair centre that is not weFix. Any unauthorized third party apps or jailbreak. Physically damaged accessories. Wear and tear. Accidents. Acts of God, lightning, water, fire, voltage fluctuations or any cause beyond the control of weFix or its supplier. Damage of the battery caused by overcharging. The serial number or IMEI number on the device has been removed, altered, deleted or made illegible. The IMEI number on the device does not match with the IMEI number on the invoice.
1.5 For both OBF and Warranty claims, you will need to present the original tax invoice and the device will be subject to an inspection which rules out any damage or abuse which would void the claim. The device must be returned in its original packaging with all accessories that accompanied the device.
1.6 Incomplete details supplied on the book-in form of an OBF or warranty repair could result in the request being declined and might cause unnecessary delays of which weFix cannot be held liable. Please ensure all your details are correct.
1.7 I2 devices cannot be exchanged or refunded if there is any form of physical damage present.
1.8 Repair of replacement parts under the terms of this warranty does not provide the right to an extension or renewal of the warranty period.
1.9 This warranty is not transferable and is confined to the first purchaser of the product only.
In the event of repairs / replacement of any part/s of the unit, this warranty will thereafter continue and remain in force for the unexpired period of the warranty. Moreover, the time taken for repair / replacement and in transit whether under the warranty or otherwise shall not be excluded from the warranty period.
1.10 weFix and its supplier reserves the right to retain any part/s or component/s replaced at its discretion in the event of a defect noticed in the equipment during the warranty period.
2. BACK UP YOUR DATA & TURN OFF FIND MY IPHONE
2.1 Your device may need to be restored to its original factory settings to complete the repair. Please back up your data so that it is not lost. To enable us to restore your phone to its factory settings you will need to turn off the Find my iPhone feature.
2.2 You will need to sign out of Find my iPhone for all warranty or OBF claims to take effect. If the device is DOA and cannot be switched on, you will need to use a different device to sign into icloud and disable Find my iPhone from there and send the store the confirmation email from Apple. If you are unsure of the deactivation process please ask your consultant to assist and to supply you with the process details.
2.3 No OBF Claims/ Warranty repairs will be entertained or undertaken if Find My iPhone remains active on the device.
3.1 You may return any unopened and/or sealed i2 device within 7 working days of purchase. We will give you a full refund or product exchange for any product of the same value if you present the original tax invoice and there is no evidence of physical or intentional damage caused to the device and its packaging. The IMEI on the device that is being returned must match the IMEI number on the invoice.
3.2 If the device qualifies as OBF (out of box failure) or meets the in warranty criteria, the supplier (weFix) may at its discretion choose to repair the defect; or replace the defective part.
3.3 Please note that refunds are issued at the discretion of the supplier (weFix). Refunds may take up to 5 -7 working days from the date of acceptance from our supplier.